We want to make it right! Please take a photo of the damaged product and send it to our Customer Service Team at firstname.lastname@example.org Upon review of your pictures, we will issue a refund for the damaged product or send a replacement at no cost to you.
We apologize for the inconvenience. If the items you received do not match the items you ordered, please contact our customer service team at email@example.com One of our Customer Service Team Members will be more than happy to assist you in correcting your order.
We understand that ordering fragrances online can be difficult because you cannot smell the fragrance beforehand. Please contact our customer service team at firstname.lastname@example.org We will be happy to assist you with a speedy resolution for this issue. You agree that the candle is still in its original state and has not been used.
Your satisfaction is our highest priority, so please share your experience with us. Please contact our customer service team at email@example.com and one of our Customer Service Representatives will respond within 24-48 hours.
If you can provide an image of the issue with the product and one of the bottom label of the item, we will be able to share that information with our Quality Control Team so that they can research possible explanations for poor performance.
Please note: All our concrete vessels are hand made with perfect imperfections which makes your candle truly unique and one of a kind. There will be some varaiances of color and tiny air bubbles throughout which are normal.
If your order is in the same condition you received it in (i.e. the packaging has not been opened. The candle has not been lit.) You can return your order for a refund. All items will need to be returned at your expense. Return shipping expenses are non-refundable. We ask that you include your name and order number along with the reason for your return. Once the return is received, our Customer Service Team will issue a refund for the value of the items returned. Please contact our customer service team at firstname.lastname@example.org to arrange the return.
Returns must be submitted within 30 days from the Ship date on your original order, otherwise an admin fee of $30 will be added to your claim.
Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a promo code to that order.
If you typed in the promo code for a valid and active promotion, but it was not applied to your order, please contact our customer service team at email@example.com so they may assist you.
At Wicks n' Stones Candle Company we strive to bring you new fragrances several times a year. As a result there are fragrances that are discontinued twice a year to make room for the new product. Any products marked as “Discontinued” or “Final Sale” are non-returnable and non-refundable.
Holiday fragrances are only offered September 1st- December 15th . Any returns or requests for refund on holiday products must be within 30 days of shipping or by January 15th which ever arrives first.
For more information and assistance with discontinued or seasonal items, please contact our customer service team at firstname.lastname@example.org
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