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FAQ

Why isn’t my candle releasing a strong fragrance?

Fragrance is subjective, and some fragrances are stronger than others. Try to move the candle to another location.


Rule of thumb: single wick candles for smaller rooms, double wick candles for medium sized rooms, and triple wick candles for larger rooms.

Why is my candle tunneling? (Wax build up on the edges of the candle)

When a candle tunnels, it is likely that the candle has not been burning long enough for the wax to pool from edge to edge.


Tip: If the candle has begun to tunnel, burn the candle for 3-4 hours to allow the candle to self-correct. Continue to burn in 3-4 hour increments until the candle self- corrects.

Why isn’t my wick staying lit?

Wax and fragrance can occasionally clog the wick.


Tip: Extinguish the flame, wait for the candle to cool, trim the tip of the wick, then twist the wick with your fingers to loosen the fibers in the wick. This will allow for the fragrance and wax to more freely absorb through the wick.

Why is my candle releasing soot?

Soot is a natural occurrence for any candle. If your candle is continuously releasing soot, it can be the result of carbon build-up on the wicks, not trimming the wicks of the candle, over-burning the candle, or burning the candle in an area that is receiving a draft from a vent.


Tip: If you are experiencing excess sooting, try trimming your wicks to 1/8’’, moving your candle to another location, or extinguishing your candle if it has been burning for more than 3-4 hours.

What type of wax is used in the candles?

Our candles are made from 100% soy wax. Additionally, our candles are non-toxic for humans and pets.

How many ounces of wax are in each candle?

Large - 16 oz, 453 grams (2 wicks)

Medium – 6oz, 170 grams (1 wick)

Sample – 2oz, 57 grams (1 wick)


Medium burn for 50 hours, Sample burn for 15 hours.

Do your wicks contain lead?

Our wicks contain no traces of lead.

Are the candles made with natural fragrances?

All our candles are made premium fragrance oils which are paraben and phthalate free.


We test all our fragrances for quality. Our candles do not use essential oils because we believe in making a product that is safe for everyone including your pets.


Please note: If you have any known sensitivities or allergies then purchase our candles with caution. We can not guarantee you will not have a reaction to some of our scents.

Are your candles vegan and cruelty free?

Yes, our candles are 100% vegan friendly and cruelty free, as they do not contain any animal products, nor have they been tested on animals.

Have your concrete vessels been tested for safety?

We have completed rigorous testing on our concrete vessels.

For more information, please contact our sales team at sales@wicksnstones,com

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